If you receive Universal Credit, it is important to provide the information needed to support your claim and to regularly check your online Universal Credit account (journal).

Your Universal Credit account is the main way the Department for Work and Pensions (DWP) communicates with you. Important messages, appointments, and requests for information are sent through your journal, and responding promptly helps prevent delays or interruptions to your payments.


Regularly checking your account helps to:

• Ensure your rent and housing costs are being paid correctly.
• Avoid missed messages or appointments from the DWP.
• Respond quickly to requests for information or evidence.
• Prevent delays, sanctions, or suspension of your Universal Credit payments.
• Report changes in your circumstances that could affect your entitlement.
• Reduce the risk of rent arrears by ensuring your housing payments remain up to date.

At Midland Housing Rooms, we may ask you to share relevant Universal Credit information with us where necessary to help manage your tenancy, support your housing costs, and assist you in resolving any benefit-related issues. Any information you provide will be handled confidentially and in accordance with UK data protection laws.

By keeping your Universal Credit account up to date and checking it regularly, you can help maintain your benefit entitlement and support your journey towards stable housing and greater independence.