Essential Emergency Contact Numbers

24/7 Emergency Line

0121 725 4444 For urgent accommodation-related emergencies and immediate assistance from the Midland Housing Rooms team.

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Repairs & Maintenance

07915 760601 Report urgent repairs or maintenance issues that require immediate attention.

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Your Support Worker

Please contact your designated support worker for tenancy support, appointments and day-to-day assistance.


If you require assistance from emergency or public support services, please use the contact details below.

Service Contact Number When to Use
Emergency Services 999 Immediate danger to life, fire, serious crime or medical emergencies.
NHS Non-Emergency 111 Urgent medical advice when it’s not a life-threatening emergency.
West Midlands Police (Non-Emergency) 101 Report non-urgent crime or speak to the police.
Birmingham Adult Social Care 0121 303 1234 Support, safeguarding concerns, or adult social care enquiries (Mon–Fri, 9am–5pm).
Adult Social Care Emergency Duty Team (Out of Hours) 0121 675 4806 Urgent adult social care issues outside normal office hours.
Birmingham Homelessness Team 0121 303 7410 Emergency housing and homelessness assistance.
Mental Health Crisis (NHS 111) 111  Urgent mental health support.
Gas Emergency 0800 111 999 Smell of gas or suspected gas leak.
Power Cuts (National Grid) 105 Report or get information about electricity power cuts.
Water Emergency (Severn Trent) 0800 783 4444 Burst pipes, no water, or other water emergencies.