To ensure that everyone enjoys a safe, respectful, and comfortable living environment, all residents are expected to follow these house rules.
- Respect Others
- Treat all residents, staff, visitors, and neighbours with dignity and respect.
- Bullying, harassment, discrimination, threatening behaviour, or violence will not be tolerated.
- Keep Your Room Clean
- Residents are responsible for keeping their bedroom clean, tidy, and free from excessive rubbish.
- Rooms may be inspected periodically with appropriate notice, except in emergencies.
- Shared Areas
- Clean up after yourself when using the kitchen, bathroom, and communal areas.
- Wash and put away your dishes after use.
- Dispose of rubbish in the correct bins.
- Visitors
- Visitors are only permitted with prior agreement from management.
- Residents are responsible for the behaviour of their visitors.
- Overnight guests are not permitted unless authorised.
- Noise
- Please be considerate of others, particularly between 10:00 pm and 8:00 am.
- Loud music, shouting, or disruptive behaviour is not acceptable.
- Smoking, Vaping, Alcohol and Drugs
- Smoking and vaping are only permitted in designated outdoor areas.
- Illegal drugs, drug dealing, or the misuse of controlled substances are strictly prohibited.
- Excessive alcohol consumption that causes nuisance or places others at risk will not be tolerated.
- Safety and Security
- Keep the property secure by locking doors and windows when leaving.
- Never allow unknown persons into the property.
- Report any security concerns immediately.
- Fire Safety
- Do not tamper with smoke detectors, fire alarms, or fire safety equipment.
- Fire exits and escape routes must always remain clear.
- Familiarise yourself with the property’s fire evacuation procedure.
- False activation of fire alarms is a serious offence.
- Reporting Repairs
- Report repairs or maintenance issues as soon as possible.
- Do not attempt repairs yourself unless authorised.
- Rent and Benefits
- Pay your rent on time or work with staff to ensure your housing costs are paid correctly.
- Keep your Universal Credit or Housing Benefit claim up to date and provide relevant information when requested to support your tenancy.
- Appointments and Support
- Attend agreed support meetings and appointments.
- Inform your support worker if you cannot attend.
- Safeguarding
- Report any concerns about your own safety or the safety of another resident to a member of staff immediately.
- In an emergency, always call 999.
- Property Care
- Do not deliberately damage the property, furniture, or equipment.
- Residents may be charged for damage caused deliberately or through negligence.
- Anti-Social Behaviour
- Anti-social behaviour, criminal activity, intimidation, or behaviour that causes distress to others may result in enforcement action and referral to relevant agencies.
- Pets
- Pets are not permitted unless written permission has been granted by Midland Housing Rooms.
- Equality and Inclusion
- We are committed to providing a home that is inclusive and welcoming. Discrimination or hate-related behaviour of any kind will not be tolerated.
- Compliance
- Failure to follow these house rules may result in additional support measures, formal warnings, referral to relevant agencies, or action affecting your licence or tenancy agreement where appropriate.
Our Commitment
At Midland Housing Rooms, we are committed to providing safe, high-quality supported accommodation where residents can feel secure, valued, and supported. By following these house rules, everyone contributes to creating a positive environment where individuals can thrive.
Supporting Lives – Building Independence
